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Quality can be achieved only through commitment

Customer Survey

At FMS, we believe our relationship with our customers is absolutely critical to our future success.

As part of our ongoing service improvement program, we would be very grateful for your participation in a research survey we are undertaking to measure our customer's satisfaction with the products and services we provide.

Your response will help us identify those areas where you believe we are strong and help us understand better those areas where you believe we can improve. Ultimately, your comments will help us provide you with a higher level of performance and value to you, our customer.

* Denotes a required input.

Name of Individual: *   Company Name:
Title:
Company Address:   City, State:
Email Address: *   Which of the following best
describes your job role?
Technical  
Operations  
Purchasing  
Executive / Admin  
Other (please specify)  
 
Which industry would you
generally associate your
company's end products with?
 

How would you rate our performance in the following areas?

    Excellent Good Fair Poor  
Consistent Quality    
Delivery When Promised    
Quality of Technical Support    
Timely Problem Solving    
Access to Customer Service    
Innovative Technology    
Knowledgeable Sales Staff    
Effective Communication    
Accurate Billing / Paperwork    
Productivity - Improving Products    
Your rating of value and
performance overall?
   
Are there any other comments you wish to make?


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