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Customer Survey


At FMS, we believe our relationship with our customers is absolutely critical to our future success.

As part of our ongoing service improvement program, we would be very grateful for your participation in a research survey we are undertaking to measure our customer's satisfaction with the products and services we provide.

Your response will help us identify those areas where you believe we are strong and help us understand better those areas where you believe we can improve. Ultimately, your comments will help us provide you with a higher level of performance and value to you, our customer.

* Denotes a required input.

* Name of Individual:
Company Name:
Title:
Company Address:
City, State:
* Email Address:
Which of the following best describes your job role?
 Technical
 Operations
 Purchasing
 Executive / Admin
 Other (please specify)
Which industry would you generally associate your company's end products with?
How would you rate our performance in the following areas?
Consistent Quality
 Excellent
 Good
 Fair
 Poor
Delivery When Promised
 Excellent
 Good
 Fair
 Poor
Quality of Technical Support
 Excellent
 Good
 Fair
 Poor
Timely Problem Solving
 Excellent
 Good
 Fair
 Poor
Access to Customer Service
 Excellent
 Good
 Fair
 Poor
Innovative Technology
 Excellent
 Good
 Fair
 Poor
Knowledgeable Sales Staff
 Excellent
 Good
 Fair
 Poor
Effective Communication
 Excellent
 Good
 Fair
 Poor
Accurate Billing / Paperwork
 Excellent
 Good
 Fair
 Poor
Productivity - Improving Products
 Excellent
 Good
 Fair
 Poor
Your rating of value and performance overall?
 Excellent
 Good
 Fair
 Poor
Are there any other comments you wish to make?
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